FAQs

No, unfortunately, this isn’t possible. The value of an item is very dependent on quality, condition, age and demand so we must see it in person to be able to give it a fair valuation. If you are not satisfied with your offer, we will return your items free of charge so you have nothing to lose by sending them in. 

If you would like some guidance on whether or not your items are suitable for us, please contact us on 0800 246 1111 or send us an email at hello@vintagecashcow.co.uk

Absolutely! Our service is designed to be 100% free, whether you send your items to us or request them to be returned after declining our offer.

Sending your box to us is free, easy and safe. We pay for and insure every parcel you send for up to £300 using a tracked Parcelforce service.

There are two ways you can send your box to us: 

1) Using your pre-paid postage labels 

When you order your free selling guide, we include two pre-paid postage labels and sender details stickers. After packing your box, please stick one postage label and one sender details sticker to the outside, and then take your box to any UK Post Office - click here to find your nearest Post Office branch. 

The Post Office will accept the parcel at no cost to you; then, we'll begin appraising your items when your box arrives in our Leeds-based facility.

2) By booking a free home collection 

After signing up, you'll receive various communications to arrange your free Parcelforce home collection service. You can also contact us by phone or email to arrange your collection on a day and time that suits you.

In preparation, please attach your sender details sticker to the box, but not your postage label, as your Parcelforce driver will supply this. If you receive any conflicting information, please ignore it.

Of course! We cannot give you an estimate of the value, but we can tell you if your items are acceptable to send. Click here to email your photographs to our team. 

Maybe. Our service is designed to help you declutter in bulk, so we would prefer you to send 10 items or more. However, if you believe your item is really special, please get in touch to see if it is suitable.

We hope this never happens but if your items are damaged, we will handle any claim on your behalf. Your parcel is insured for up to £300 as standard, through Parcelforce. However, if you believe your items are worth more, we can raise your insurance to £1,000 or £10,000.