Items we don't buy
Our experts love all vintage items in any condition, however, there are a few things we cannot accept. Scroll to learn more; if you can't spy your item on our list, please get in touch.
Items we're unable to accept
While we buy thousands of valuables daily, we can't accept these modern, electrical, fragile or offensive items.
Call FREE: 0800 246 1111 0800 246 1111 Mon-Fri: 9am-6pm
As seen in...
We destroy all contraband and offensive items unless we can pass them to museums or schools for educational purposes. This includes…
- Demeaning items
- Racist items
- Anti-Semitic items
- Homophobic items
- Confederate memorabilia
- Discriminatory items
- Any gollywog items
- Ivory and big cat skins (subject to exemptions)
- Tiger claws
- Uncertified firearms
- Reproduction Nazi memorabilia
How it works
1. Order your free postage pack
This includes your free postage labels and a handy guide to help you maximise your box value.
2. Pack your items into a box
Pack a box with all your unwanted valuables, even broken and tangled items are accepted.
3. Send your box for free!
Using your free postage labels, drop your box at the post office or book a home collection.
4. Sit back and relax
Receive your offer within 7 working days. Either accept and get paid the same day or have your items returned for free.
FAQs
Are you a trusted service?
We are a trusted service with over 500,000 customers signed up and more than 10,000 Trustpilot reviews. Your items will be automatically insured for up to £300 through Parcelforce and we can raise your insurance to £1000 - £10,000 for no extra cost.
Is it free to send my items?
Absolutely! Our service is designed to be 100% free, whether you send your items to us or request them to be returned after declining our offer.
How can I send my box of items to you?
Sending your box to us is free, easy and safe. We pay for and insure every parcel you send for up to £300 using a tracked Parcelforce service.
There are two ways you can send your box to us:
1) Using your pre-paid postage labels
When you order your free selling guide, we include two pre-paid postage labels and sender details stickers. After packing your box, please stick one postage label and one sender details sticker to the outside, and then take your box to any UK Post Office - click here to find your nearest Post Office branch.
The Post Office will accept the parcel at no cost to you; then, we'll begin appraising your items when your box arrives in our Leeds-based facility.
2) By booking a free home collection
After signing up, you'll receive various communications to arrange your free Parcelforce home collection service. You can also contact us by phone or email to arrange your collection on a day and time that suits you.
In preparation, please attach your sender details sticker to the box, but not your postage label, as your Parcelforce driver will supply this. If you receive any conflicting information, please ignore it.
What happens if I don't like the offer you give me?
We're a no obligation service, so you're welcome to decline any offer made should it not meet your expectations. If you decline our offer, we will return your whole parcel of items at no cost to yourself.
My item is not listed in the items you accept. Can I still send it to you?
Unfortunately, we do not accept items that are not specified on our site. If you believe you have an item that would be of interest to our experts, you can call our customer service team who will be happy to assist you.
Please phone our customer service team on: 0800 246 1111 or send us an email at [email protected]
How do I receive my offer?
A vintage advisor will call you with an offer once we've received and valued your items. You’ll get an explanation of the offer and an opportunity to ask any questions. If we are unable to reach you, we send an email and SMS message requesting you to contact us.
I only have one item, can I send it?
Maybe. Our service is designed to help you declutter in bulk, so we would prefer you to send 10 items or more. However, if you believe your item is really special, please get in touch to see if it is suitable.
Can I speak to someone?
Yes, you can choose from a range of ways to speak to us:
Call us on 0800 246 1111
Arrange call back
Message us on Facebook
Email us at [email protected]
I'm not able to visit a Post Office. Can I arrange a home collection?
Of course! Our home collection service is free for all of our customers. If you'd like to book your slot, please call us on 0800 246 1111.
What if my items are broken or damaged during shipping?
We hope this never happens but if your items are damaged, we will handle any claim on your behalf. Your parcel is insured for up to £300 as standard, through Parcelforce. However, if you believe your items are worth more, we can raise your insurance to £1,000 or £10,000.
Can you give me a quote before I send?
No, unfortunately, this isn’t possible. The value of an item is very dependent on quality, condition, age and demand so we must see it in person to be able to give it a fair valuation. If you are not satisfied with your offer, we will return your items free of charge so you have nothing to lose by sending them in.
If you would like some guidance on whether or not your items are suitable for us, please contact us on 0800 246 1111 or send us an email at [email protected]
Ask us anything, and we'll reply as soon as possible
Our friendly online customer support team will answer your questions seven days a week.